Problem Description:

There is a problem with the originally distributed CD software associated with the PineyWoods Lineage Book Volume II in that the software does not correctly recognize the presence of Adobe Reader version 7 (earlier versions are detected correctly).  This problem will prevent the viewing of the volume if Adobe Reader version 7 is installed on your computer, even if it was installed after a successful installation of your PineyWoods Lineage Book CD.

 

Characteristics:

1.  If you successfully install the PineyWoods Lineage Book CD on a computer with Adobe Reader version 5 or 6 installed and are able to successfully view the CD, but then subsequently install Adobe Reader version 7 on your computer:

When you attempt to view the PineyWoods Lineage Book after the installation of Adobe Reader version 7, the following message appears:  "Cannot find either Adobe Reader or Acrobat on this computer.  Install Adobe Reader and try again."

Clicking OK in this dialog box terminates the program and the book cannot be viewed.

2.  If you attempt to install the PineyWoods Lineage Book CD on a computer which already has Adobe Reader version 7 installed, the first thing you will see when the CD auto starts is a dialog box stating:  "You will need to install Adobe Reader on this computer in order to view the TXSSAR History Book Vol. 1/2."

Clicking OK in this dialog box will allow the PineyWoods Lineage Book Master Setup window to appear.

If you click on the "Install Adobe Reader" button in an attempt to follow the advice of the initial dialog box, the installation routine will eventually show a dialog stating "Setup has determined that an unInstallation has not completed.  You should restart the system in order to complete this process.  If you decide to continue the installation before finishing the previous unInstallation, the application may not work correctly.  Do you wish to continue?"  The recommendation here is that you not continue with the installation of Adobe Reader version 5.

If you click on the "Install" button in the PineyWoods Lineage Book Master Setup window, the installation will complete successfully, but when you attempt to start the PineyWoods Lineage Book application, the "Cannot find either Adobe Reader or Acrobat on this computer.  Install Adobe Reader and try again." message will appear.

 

Fix:

If you already have Adobe Reader version 7 installed on your computer or think that you may possibly upgrade to this version at some point in the future, you can fix the problems described above by installing the upgrades posted at this web page.

Follow these steps to apply the upgrade:

1.  Ensure that the PineyWoods Lineage Book CD has already been installed on your computer, even if it was installed on a computer with Adobe Reader version 7 installed.

2.  Install the PineyWoods Lineage Book Upgrade by clicking here and following the Download and Installation Notes below as appropriate for your Windows version.

Note:  This upgrade contains only the patch to fix the application which opens the book, so if you don't already have the CD installed when the upgrade is applied, you will not have a working PineyWoods Lineage Book application after you apply the upgrade.

 

Download and Installation Notes:

When you click on the file download link above, your should proceed as follows depending on your Windows version (assumes that you have the latest upgrades installed for your version and you are using Internet Explorer):

Win XP:

• You should see a File Download - Security Warning Window...
  Answer the question presented ("Do you want to run or save this file?) by clicking the Run button.

• You should see an Internet Explorer - Security Warning Window...
  Answer the text "The publisher could not be verified.  Are you sure you want to run this software?" by clicking the Run button.

• The upgrade installation process should begin.

 
Win Me:

• You should see a File Download Window...
  Answer the text "Some files can harm your computer.  If the file information below..." by clicking the Open button.

• The upgrade installation process should begin.

 
Win 95:

• You should see a File Download Window...
  Answer the text "You have chosen to download a file from this location...  What would you like to do with this file?" by selecting the Run this program from its current location item and clicking the OK button.

• You should see a Security Warning Window...
  Answer the text "Do you want to install and run PWV2UG1101.exe from www.coxsoftware.com?" by clicking the Yes button.

• The upgrade installation process should begin.

 

Contact Information:

If you have problems with the upgrades or other problems with the PineyWoods Lineage Book CD software, contact Cox SoftWare with full details of the problem.

 

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